We are all about leveraging our expertise to do meaningful work that benefits people and business.
At the core of our purpose lies the belief that experiences shape everything, and in turn, everything shapes our experiences. We are dedicated to seizing the potential in every moment, actively shaping and deriving value from each encounter through design. This commitment serves as the cornerstone of our work philosophy, inspiring us to embrace every opportunity with curiosity, intentionality, creativity and a relentless pursuit of better.
OUR UNIQUE APPROACH
We blend human-centered design approaches, systems thinking and behavioral science infused with creativity and execution excellence to design solutions that benefit people and business.
XPLOR ACCELERATOR #1
Human-centered at the core.
We converge around a common vision, shared values and an empathetic understanding of diverse people and their real, varied needs and experiences sparking creativity and innovative solutions.
XPLOR ACCELERATOR #2
Collaboratively co-creative.
We strategically involve stakeholders of varied backgrounds/functions, leveraging their collective knowledge to accelerate discovery, decision-making, alignment, adoption and skill building.
XPLOR ACCELERATOR #3
Holistic, joins the dots.
We view the organization ecosystem as a whole, considering the needs and experiences of all stakeholders and the business. Identify and prioritize the most valuable, feasible solutions that work together and scale.
XPLOR ACCELERATOR #4
Iterative, learning by doing.
We incorporate constant feedback, experimentation loops to de-risk investments and nurture innovation and iterative delivery to create value incrementally.
OUR CAPABILITIES
Research
We immerse ourselves in our client’s world, challenging ourselves to ask better questions, debunk assumptions, and uncover real needs and opportunities to innovate on their behalf.
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Qualitative Research (Ethnographic, Participatory, Evaluative)
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Facilitated Collaborative Research Workshops
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User Research / Design Research
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Immersion
Strategy
Design
Collaborative Problem-Solving Experiential Programs
Through our collaborative design approach, we assist our clients in framing opportunities, envisioning possibilities that delight and create value in every interaction, bringing the best ideas to life, and building the capability to consistently deliver exceptional experiences over time.
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Customer Experience Design
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Service Design
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Employee Experience Design
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Organization Design
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Experience Activation
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Live/Facilitated Experiences
Intentionally stimulating innovation by catalyzing empathy, human curiosity and ingenuity to empower people with more ways of thinking and doing to solve challenges together.
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Strategic Planning Program
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Leader and Team: Integration and Alignment Program
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reCover, reFrame, reSet Program for Teams
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Beyond Metrics to Impact Program
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Customer Experience Strategy
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Employee Experience Strategy
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Brand Strategy
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Employee Value Proposition Development
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Culture & Brand Alignment + Creative Activation
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Experiential Team + Culture Development
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Change Strategy