A human-centered approach to HR strategy

THE CHALLENGE
In too many cases, employee experience is a standalone program. Yet the discipline inherently requires new thinking and doing and integration at a strategic level and operational level to be effective. Intending to drive transformational change in mindsets across the organization, beginning with HR, XPLOR teamed with HR leadership to do HR strategic planning differently.

THE SOLUTION​
We initiated the project by crafting a condensed story prototype that encapsulates the company's purpose, high-level strategy, and employee value proposition. Through workshops, we mapped customer journeys for individual contributors, people leaders, and senior leaders, identifying unmet needs and pain points. This allowed us to co-create a shared understanding of HR opportunities and prioritize them for a 3-year roadmap MVP. After testing and refining with stakeholders, we prepared project briefs for first-year initiatives for budgeting.

THE VALUE
XPLOR successfully facilitated a mindset shift to one of experience–first. We influenced the way HR leadership thinks and plans. We also delivered an integrated 3-year plan that puts the people at the heart of HR's strategy.